A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume: Loo...
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From his male modeling career in Japan, to his war correspondence in South Sudan, Mitch Swenson has seen the inner workings of a world lit by luxury and tragedy. In this book of true stories, he recou...