This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirem...
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Information Security professionals today have to be able to demonstrate their security strategies within clearly demonstrable frameworks, and show how these are driven by their organization's bus...
Naar goedkoopste shop Vergelijk 3 shopsThis book looks at the basic core skills that all those dealing with suppliers and clients need to know about managing the commercial relationship. It looks at the skills needed to ensure that both th...
Naar goedkoopste shop Vergelijk 3 shops