Who are our customers?What services do we offer our customers and are they willing to pay for these?Would our customers choose another provider?Do we measure our performance in terms of our customers' business performance?Does our governance model allow us to identify and make wise investments?Do we need to align ourselves and integrate with our customers? Where do we start? How can we achieve it while making business benefits transparent...
IT Service Management is onder andere te koop bij: Bol. Esy raadt altijd aan om meerdere aanbieders te bekijken om geen last minute deals mis te lopen.
Operationeel management in de dienstverlening biedt een volledig overzicht van het vakgebied. Het behandelt de basisconcepten van operations management en legt de relatie met de overige managementtaak...
Naar goedkoopste shop Vergelijk 3 shopsSupplementing the Official CIMA Learning Systems and Revision Cards , the CIMA Exam Practice Kits consolidate learning by providing an extensive bank of practice questions. Each solution provides an i...
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