Customer Service? Recognizing, Educating and Promoting by staffing and training firm owner Dr. Rae Pearson is an invaluable guide to everything you ever wanted to know about customer service. Using her 30 years of experience watching employees handle customer service, Dr. Pearson now shares her most invaluable, tried, and true tips. From whether or not the customer really is always right to how to make and keep steady customers, Customer Service?...
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Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoi...