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Bruna NL 62,10 62,10 Bekijk BookSpot.nl 62,10 62,10 Bekijk Amazon.nl Bekijk prijs This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measu...
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€ 27,23 As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: * cost-efficient operations; * delivery o...
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€ 49,67 This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating r...
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€ 48,34 A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that m...
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