This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course....
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Note: This book is available in several languages: English, Dutch. An increasing number of companies are working in a project-like manner, using the PRINCE2 project management method. The advantages o...
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Managem...
This is the Official Hardcopy publication of The Open Group Architecture Framework TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, d...